1.Eligibility Is Infrastructure
Eligibility systems shape access to education, healthcare, housing, financial support, and other opportunities.
Although often invisible, they influence important life outcomes.
2. Transparency Matters
People should be able to understand how decisions are made and what information influences outcomes.
Complexity should not require obscurity.
3. Human Judgment Remains Essential
Technology can help clarify information and identify possibilities.
It should not eliminate human discretion, empathy, or accountability.
4. Individuals Should Maintain Agency
People should have meaningful participation in decisions that affect them.
Systems should support understanding rather than create dependency.
5. Data Should Be Used Responsibly
Individuals should understand what information is being used, why it is needed, and how it contributes to outcomes.
6. Opportunity Should Be Easier To Navigate
Many opportunities already exist.
The challenge is often discovering and understanding them.